ProConnect HelpProfile HelpIntuit

Padding is invalid and cannot be removed error occurs when adding license

by Intuit Updated 1 year ago

ProFile users encounter a Padding is Invalid and cannot be removed error when adding a license in ProFile.

This error displays if the Entitlement Client is corrupt.


1. Navigate to the ProgramData folder in your C: drive.

Note: ProgramData is a hidden folder.

2. Open the GreenPoint folder.
3. Rename the file gp.dat to gpOld.dat.
4. Navigate to the folder C:/ProgramData/Intuit/Entitlement Client/v8.
5. Rename the file EntitlementDataStore.ecml to EntitlementDataStoreOld.ecml.

6. Close Windows Explorer.
7. Open ProFile and enter the license.

The error message should no longer display.

ProFile Tax

Sign in now for personalized help

Ask questions, get answers, and join our large community of Profile users.