ProConnect HelpProfile HelpIntuit

ProFile users cannot purchase OnePay or in-product links

by Intuit Updated 1 year ago

If you encounter one of the following issues, follow the steps below.

  • Cannot purchase OnePay
  • Cannot access some of the in-product links (for example the ProFile User Guide)

ProFile moved a key support function to a new platform in July 2020. As a result, any ProFile users who are not on version 2019.5.0 or later lose these existing key functionalities.


Check to see what your current version of ProFile is:

1. Open ProFile.
2. Select the About option under the Help drop-down menu in the top toolbar. The About window displays.
3. Check the ProFile version listed in the window.


If your version is earlier than 2019.5.0, you will need to update your version of ProFile as soon as possible. Updating to 2019.5.0 or later will resolve the issues.

ProFile Tax

Sign in now for personalized help

Ask questions, get answers, and join our large community of Profile users.