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Licenses show as already activated and display green checkmarks when activating licenses
by Intuit• Updated 1 year ago
ProFile indicates that licenses are already activate when users try to activate a new license.
This issue is caused by existing licenses from previous years still being active in ProFile.
Resolution
Remove older, existing licenses. The correct status of licenses displays.
Note: The most recent license allows preparers to work on older tax years.
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