ProConnect HelpProfile HelpIntuit

ProFile users cannot purchase OnePay or in-product links

SOLVEDby IntuitIntuit ProFile Tax2Updated July 14, 2022


  • cannot purchase OnePay
  • cannot access some of the in-product links (for example the ProFile User Guide)


ProFile moved a key support function to a new platform in July 2020. As a result, any ProFile users who are not on version 2019.5.0 or later lose these existing key functionalities.

What do I need to do?

Check to see what your current version of ProFile is:

1. Open ProFile.
2. Select the "About" option under the "Help" drop-down menu in the top toolbar. The "About" window displays.
3. Check the ProFile version is listed in the window (for example, 2019.4.5):


If your version is earlier than 2019.5.0 you will need to update your version of ProFile as soon as possible. Updating to 2019.5.0 or later will resolve the issues.

Was this helpful?

You must sign in to vote, reply, or post
ProFile Tax

Sign in for the best experience

Ask questions, get answers, and join our large community of Profile users.