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Resolving an AFR error on a workstation installation

SOLVEDby IntuitIntuit ProFile TaxUpdated 4 days ago

An error message displays when a customer is using the Auto-fill My Return (AFR) feature with a workstation installation. The error occurs for the T1 module only.

Resolution

Check ProFile on the server, and ensure that the AFR function is working correctly:

  1. Delete the ProFile icon on the customer's desktop to uninstall the workstation installation.
  2. Restart the computer.

3. Reinstall the workstation installation. Read our support article on the process.

If the resolution methods above are unsuccessful, try the following:

  1. Check ProFile on the server and ensure that AFR is working correctly.
  2. Delete the ProFile icon on the customer's desktop to clean uninstall the workstation installation.
  3. Navigate to the registry and delete GreenPoint, if present.
  4. Navigate to C:\Users\[USER NAME]\AppDataRoaming (where USER NAME is the customer's user name) and rename the GreenPoint and ProFile folders.
  5. Navigate to C:\Users\[USER NAME]\AppDataLocal and rename the GreenPoint folder.
  6. Navigate to C:\ProgramData and rename the GreenPoint folder, if present.
  7. Restart the computer.

8. Reinstall the workstation installation. Read our support article on the process.

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