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Files excluded or incorrectly displayed in Classic Database or Client Explorer

by Intuit• Updated 4 days ago

Classic Database filters are on, but files are missing or incorrectly displayed. For example, they might be displayed under the wrong name, or they may be duplicated.

Client Explorer filters are on (e.g. EFILE status=accepted), but files that don't match the criteria display or are excluded.

Clear and reindex the database

Clear either your Classic Database or Client Explorer and then reindex your client files. Select one of the options below for specific steps:

  1. Select Index in the Classic Database
  2. Select Clear on the File Index window.
  3. Select Yes when prompted on the Confirmation window.

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  1. Select Cancel on the File Index window.

  1. Select X to close the Classic Database window.
  2. Open the Database and re-index.
  3. If the issue persists after re-indexing, exit ProFile and continue with the steps in the Delete Database Files section of this article.
  1. Select Database... from the Option toolbar menu in ProFile.
  2. Select Clear on the Database/Client Explorer Options window.
  3. Select OK on the Clear Database? window.

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  1. Open the Database and re-index.
  2. If the issue persists after re-indexing, exit ProFile and continue with the steps in Delete Database Files below.

Delete the Windows database files

  1. Exit ProFile.
  2. Navigate to the My ProFile Data folder. The default location for the folder is:

C:\Users\[USERNAME]\My Documents\My Profile Data\Database

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If you’re using Classic Database

  1. Identify the year and module that you wish to clear and find in the list (for example, 2019T1.GDT and 2019T1.GIX).
  2. Select and move all files to a different location. ProFile recommends creating a new, temporary folder on your desktop for the files.
  3. Open ProFile. New .GDT and .GIX files generate automatically.
  4. Reindex all of the desired modules and years in the Classic Database.
  5. Rerun queries if you were using them.

If you’re using Client Explorer

  1. Delete all files with an extension of .FF2.
  2. Open ProFile. New .GDT and .GIX files will generate automatically.
  3. Reindex the database in Client Explorer.
  4. Rerun queries if you were using them.
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