"Hexadecimal value" error message in ProFile

ProFile customers may receive a hexadecimal value error message when opening or trying to create a new file.

The error results from corrupted settings.

Resolution

ProFile users will either be utilizing an Options package or using local settings.

If using an Options package

1. Review the Using the Options Package article; unload the existing options package and create a new options package.

Note: Don't delete the existing Options package. Customers may wish to refer to it for settings information in the future.

2. Assign the new Options package for use by ProFile.

If using local settings

Note: Following these steps will result in previous settings being lost due to corruptions in the Options package and Settings folders.

1. Close ProFile.
2. Open the My ProFile Data folder; it is typically located under C:\Users\[USER NAME]\Documents.
3.  Identify the four existing Settings folders (for example, Settings, SettingsBackup1, SettingsBackup2).

4. Rename the existing Settings folders with the _old designation (for example, SettingsBackup1_old).
5. Restart ProFile. Four new Settings folders are generated in the My ProFile Data folder.
6. Re-create all previous settings, including preparer information, EFILE credentials, and any other customizations necessary for preparation.