Request to be the primary contact for ProFile

For your security and protection, we will not make changes to an account or give out account-specific information to anyone who is not the primary contact on an account. Those who are not a primary contact can still get assistance from our support team with technical issues.

However, if the issue is related to the account (such as retrieving a license key), our support team will need to speak with the primary contact. To protect our users, we do not make exceptions for this.

If you need to change the primary contact for the account, you can do so by following the instructions here.