T2 CO-17 files using ProFile's PDF password protection cannot be read by Revenu Quebec

If Revenu Quebec receives embedded, password protected PDFs in CO-17 forms that cannot be opened or read, follow the steps below to resolve the issue.

Location of password protection features

1. Choose Options and then Environment... from the drop-down menu in the top toolbar.
2. Select the PDF tab from the Environment options window.
3. The password protection features are located at the bottom of the window, titled Set User Password (Read and Print Only) and Set Owner Password.

Resolution

Preparers submittingCO-17 forms to Revenu Quebec should not use either of these password protection features for PDFs.

Those undertaking a CO-17 EFILE transmission should remove any PDF password protection, EFILE, and then reestablish PDF password protection to ensure that the transmission is successful.

Note: This issue impacts only CO-17 forms being submitted to Revenu Quebec. CO-17 forms that are password protected for clients are not impacted.