Printer selections ignored by ProFile when printing T2

Designated printer selections are ignored by ProFile when printing T2 (2015-2018). The printing defaults instead to the first printer found on the list.

There are several examples where this behaviour occurs.

Table of contents:

Example 1

In this example, the customers has assigned printers to specific forms, letters, and labels.

When the print issue occurs, ProFile assigns the first printer on the list to each item, rather than the one the customer selected.

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Example 2

In this example, the customers has activated the Always use default printer checkbox.

With the print issue, ProFile ignores the checkbox selection and assigns the first printer on the list to each item, rather than using the default Windows printer.

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Example 3

In this example, the customer has designated specific printer trays for items in the Category list. For example, the client’s return is set to print to Tray 1 and the client’s letter to Tray 2 of the physical printer.

ProFile doesn’t recognize the letter/Tray 2 setting and prints the letter from Tray 1, along with the return.

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Workaround

It's necessary to set the physical printer for each non-PDF print job.

1. Print all PDF jobs first.
2. Select Print Setup from the File dropdown menu in the top toolbar. The Print Setup window displays.
3. Select the item to print under the Category list.

4. Select the physical printer under the Printer dropdown menu.

5. If applicable, select the tray from the Auto Tray Select dropdown menu.

6. Select OK. The item prints to the physical printer.
7. Repeat the process for each item to be physically printed.

Note: If you print to the same physical printer every time, you don’t need to select the printer again.

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