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Printer selections ignored by ProFile when printing T2

by Intuit Updated 1 year ago

Designated printer selections are ignored by ProFile when printing T2 (2015-2018). The printing defaults instead to the first printer found on the list.

There are several examples where this behaviour occurs.

Example 1

In this example, the customers has assigned printers to specific forms, letters, and labels.

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However, with the print issue, ProFile instead assigns the first printer found on the list to each item, instead of that assigned by the customer.

Example 2

In this example, the customers has activated the Always use default printer checkbox.

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However, with the print issue, ProFile instead ignores the checkbox designation and assigns the first printer found on the list to each item, instead of the default Windows printer.

Example 3

In this example, the customer has designated specific printer trays for items in the Category list. For example, the client’s return is set to print to Tray 1 and the client’s letter to Tray 2 of the physical printer.

However, with the print issue, ProFile does not recognize the letter/Tray 2 setting and prints the letter from Tray 1, along with the return.

Workaround

It is necessary to set the physical printer for each non-PDF print job.

1. Print all PDF jobs first.
2. Select Print Setup from the File drop-down menu in the top toolbar. The Print Setup window displays.
3. Select the item to print under the Category list.

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4. Select the physical printer under the Printer drop-down menu.

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5. If applicable, select the tray from the Auto Tray Select drop-down menu.

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6. Click the OK button; the item prints to the physical printer.
7. Repeat the process for each item to be physically printed.

Note: If printing items to the same physical printer each time, it is not necessary to re-select the printer option.

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