When attempting to use AFR, an error occurs. The full error message reads Connection failed. Please cancel this session and try again.
The return may be coupled with a noname return.
- Change the marital status to Married.
- Select Uncouple from the File drop-down menu in the top toolbar.
- Save both returns.
- Change the marital status back to the original setting.
- TryAFR again.
If the issue persists, contact ProFile Support for assistance.