Profile HelpIntuit
Receiving a blank EFILE session window at the end of the EFILE session
by Intuit• Updated 1 year ago
When trying to EFILE, the EFILE session window is blank.
Note: the EFILE Status may change in the Monitor.
Resolution
- Exit ProFile and go to Control Panel > Internet Options.
- Click Advanced > Security.
- Check the boxes for Use SSL 2.0 and Use SSL 3.0 TLS 1.0, 1.1 & 1.2.
- Ensure the pop-up blocker is turned off by going to Privacy and unchecking Turn off pop-up blocker.
- Clear cache and cookies by going to General > Delete.
- Ensure that only Preserve Favourites... and Cookies and website data are checked. Everything else should be unchecked.
- Go to Privacy > Advanced and check Override auto cookie handling. Make sure both columns are set to Accept and that Always allow session cookies is also checked.
- Check the proxy settings by going to Connections > Advanced and unchecking Use proxy server...
- On Internet Explorer, go to Tools in the menu bar, then go to Compatibility View Setting and check Display all websites in Compatibility View
- Check for .NET 3.5 and Windows updates.
- Reboot the machine.
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