CO-17 prints or is receiving EFILE error 13961

Resolution

Delete and reinstall the PDF printer:

1. Quit ProFile along with other Intuit software.
2. Click the Windows Start icon on the bottom-left corner of the desktop screen. Select Control Panel and click View devices and printers.
3. Right-click on the ProFile PDF Export printer and select Remove device.
4. Right-click on the desktop ProFile icon on the desktop. Select Open file location; the ProFile folder displays its contents.
5. Open the ProFile PDF Export folder.
6. Right-click on the Install.exe file; select Run as administrator.
7. Click the OK button after the ProFile reinstall completes.

Check the port settings

1. Exit ProFile if it is running.
2. Click the Windows Start icon on the bottom-left corner of the desktop screen. Select Control Panel and select View devices and printers.
3. Right-click on the ProFile PDF Export printer and select Printer properties.
4. Select the Ports tab from the top tab menu.
5. In the Ports tab, ensure that the Port selected is the NUL port, and that no other printer is sharing that port.
6. Delete any other printers sharing this port or move them to a different port. 
7. Click the OK button.
8. Open ProFile and proceed.