Download, install, and activate ProFile

Heads up! Microsoft is ending support for Windows 10 on October 14, 2025. This means no more free technical assistance or security fixes. To keep your system secure and your ProFile experience optimal, we recommend upgrading to Windows 11.

Here's how to download, install, and activate ProFile. You'll find the info you need below:

Table of contents:

Download ProFile

ProFile users need to download a file named gpsetup.exe to the computer. This is the executable file that installs ProFile on a computer.

Different web browsers download and store the file in different ways. Choose the option below that reflects the web browser you are using.

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Install ProFile

1. Locate the file gpsetup.exe.

2. Right-click on the file gpsetup.exe and select Run as Administrator. The ProFile InstallShield Wizard displays.
3. Select your installation language, then select OK.

4. Right-click on the file gpsetup.exe and select Run as Administrator. The ProFile InstallShield Wizard displays.
5. Select your installation language. Select OK.

The ProFile License Agreement displays.

6. Review the material and select Yes to continue.

7. Select the location to store ProFile files. The InstallShield Wizard makes a suggestion, or you can choose Change to select a new or different location.

8. Select Next. The installation is now ready to begin.
9. Select Install. The installation of the files will begin.

Note: the progress bar tracks the installation.

When installation is complete, ProFile then registers the necessary components.

10. Select Finish when installation is complete.

The ProFile icon displays on the desktop.

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Acquire ProFile product code and license key information

After purchasing ProFile, users will receive a receipt an order confirmation via email that contains a product code and license key. This information is necessary for the activation of ProFile:

Note: customers will receive the tax invoice shortly after the order confirmation with a detailed breakdown of their purchase.

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Activate a ProFile license

Optionally, review our support video on activating a ProFile license or follow the steps below:

1. Open ProFile to get started. The ProFile license window will appear the first time you open it (or if a license hasn't been entered before).
2. Select Add New.

3. Enter the license key information, then select Activate.

Note: Licenses purchased on or after June 6, 2022 don't require a product code to be entered:

The product is activated and ready to go.

4. Select Close to begin using ProFile.

If ProFile's Flexible Licensing function is required, Select Activate flexible licensing.

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Troubleshoot license issues

A message will pop up if a product code or license key is invalid or added incorrectly.

If the message Invalid combination or License Error Occurred displays after entering license information, confirm the following:

• All information was entered correctly
• The ProFile version being used is the most recent

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