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"Autoupdate cannot be run from a workstation client" error

by Intuit Updated 1 year ago

An error occurs when updating ProFile. The error reads: Autoupdate cannot be run from a workstation client. Please contact your system administrator to update your version of ProFile.

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Resolution

Note: Undertake the following steps carefully when working with the Windows Registry.

  1. Close ProFile.
  2. Select the Windows icon in the bottom-left corner of the screen.
  3. Enter the term regedit in the search field. The regedit.exe file lists in the window.
  4. Select regedit.exe; the Registry Editor window opens.
  5. Select File > Export from the top toolbar.
  6. Select Desktop from the left-side menu as a destination for the file backup.
  7. Assign the name Backup in the File name field.

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7. Select the Save button; the backup file saves to the desktop.
8. Navigate to the location HKEY_CURRENT_USER\Software\GreenPoint.
9. Identify the GreenPoint folder.

10. Right-click on the GreenPoint folder and rename it as GreenPoint_old.
11. Close the Registry Editor window.

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