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Support options for ProFile

by Intuit• Updated 2 weeks ago

Before you contact support

Ensure your ProFile is up to date.

  1. Open ProFile.
  2. From the Online menu, select Check for Updates.

Review these articles or ask a question in ProFile Community

Post your question any time to the ProFile Community and Support site and get answers from other professional preparers and ProFile experts.

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Common questions and answers

Database, reports and terminal server issues are often complex and require more attention than possible by Live Chat. Please contact our support centre by phone at 1-800-452-9970.

  • Find out more about errors related to EOle.
  • Find out more about errors related to Access Violation.
  • Find out more about errors related to DAX.

If you need further assistance, please contact our support centre by phone at 1-800-452-9970.

Find out more about list of EFILE errors. If a solution cannot be found using this article, please contact the CRA EFILE Helpdesk.

I want to talk to someone

I need more help, and want to start a Live Chat session now.
Contact us by Live Chat or contact us by phone at 1-800-452-9970.

Depending on the complexity of the issue, we may need to assist by phone. Our hours are subject to change based on the time of year, for exact hours refer to this article.

Intuit ProFile Tax

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