Perform a clean uninstall of ProFile

To resolve some errors, it may be necessary to perform a full (or "clean") uninstall of ProFile. Follow the steps below to complete this task:

Step 1: Uninstall programs

1. Open the Windows Control Panel.
2. Enter the term, programs and features in the search bar in the top-right corner. Press Enter and select the top result displayed in green text.
3. Identify the following programs:
   • ProFile
   • QBFC10

4. Select each program, and then select Uninstall. The programs uninstall.

Step 2: Remove PDF Export print device

1. Open the Windows Control Panel.
2. Enter the term devices and printers in the search bar in the top-right corner, and then press Enter. A list of devices and printers displays.
3. Right-click on the ProFile PDF Export printer option and select Remove device.

Step 3: Manage the Windows registry

Note: Undertake the following steps carefully when working with the Windows Registry.

1. Click the Windows icon in the bottom-left corner of the screen.
2. Enter the term regedit in the search field. The regedit.exe file lists in the window.
3. Select regedit.exe; the Registry Editor window opens.
4. Select Export from the File dropdown menu in the top toolbar.
5. Select Desktop from the left-side menu as a destination for the file backup.
6. Assign a name of Backup in the File name field.

7. Select Save. The backup file saves to the desktop.
8. Navigate to the location HKEY_CURRENT_USERSoftwareGreenPoint.

Note: If there is no GreenPoint registry, close the Registry Editor window and proceed to Step 4.

9. Identify the GreenPoint folder.

10. Right-click on the GreenPoint folder and rename it as GreenPoint_old.
11. Close the Registry Editor window.

Step 4: Rename files

1. Rename each of the following folders to have the suffix -old. This will force ProFile to generate a new replacement folder.
2. You will need to enable the Show Hidden Files option. This option is under the View menu on the File Explorer.

• C:\Users\%USERNAME%\AppData\Local\GreenPoint-old
• C:\Users\%USERNAME%\AppData\Roaming\GreenPoint-old
• C:\Users\%USERNAME%\AppData\Roaming\ProFile-old
• C:\Users\%USERNAME%\Documents\ProFile-old
• C:\ProgramData\GreenPoint-old

By default, ProFile data is stored in a folder called C:\Users\%USERNAME%\Documents\My ProFile Data. So unless you moved your files into one of the above folders, this will not affect your data.

3. Open the Windows Task Manager.
4. Identify the process ProFile AutoUpdate Host (32 bit).

4. Select the process, and then select End task. The process will end.
5. Rename the following file in the same folder as those renamed above:

C:\ProgramData\Intuit\AutoUpdate-old

Step 5: Finish the install

1. Close all windows.
2. Restart the computer.
3. Rename the following folder:

C:/Program Files (x86)/ProFile to C:/Program Files (x86)/ProFile-old

Note: Don't rename the Program Files (x86) folder.

4. Reinstall ProFile. The latest installer file can be found here.