1. Exit ProFile
2. Open the control Panel
Related: How to find the Control Panel on Windows 7, Windows 8 & 8.1 and Windows 10
3. On the top right corner, type Firewall and select Windows Firewall
4. Click on Allow a program or feature through Windows Firewall
5. Ensure that ProFile is listed and allowed through the Firewall
6. If ProFile is not listed, click on, and navigate to the ProFile installation folder
1) Allow another program
2) Click browse on the new screen and navigate to the ProFile installation folder - by default ProFile is installed in: C:Program Files (x86)ProFile
7. Select ProFile.exe and click on Open
8. Click on Add
9. Repeat steps 5 to 7 and add the following applications to the firewall:
Profiledbservice.exe
Profiledbserver.exe
ProfileUpdater.exe
Note, when adding Profiledbserver.exe, Windows Firewall will change the name to of the application to FlashFile Server
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