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EFILE Session authorization

SOLVEDby IntuitIntuit ProFile TaxUpdated 1 month ago

Description


When attempting to EFILE, NetFile or transmit a return, the EFILE window says "The Canada Revenue Agency's records indicate that you are not authorized to use this service. Please call your helpdesk", even though other returns were accepted in the past.


When attempting to EFILE, NetFile or transmit a return, the EFILE window says"The Canada Revenue Agency's records indicate that you are not authorized to use this service. Please call your helpdesk", even though other returns were accepted in the past.
This can occur due to software updates. Updates for windows, anti-virus or security software. It may also be a permissions issue in the firewall.
To resolve this issue, check the Windows Firewall, the anti-virus and other security software. Also check the system date in the machine. If the system date falls behind the CRA EFILE start date this error message will appear.


Adding Permissions in Windows Firewall


  • Go to Control Panel
  • System and Security
  • Windows Firewall > Allow a program through Windows Firewall
  • Look for ProFile on the list. If it is missing, click on Change Setting then Allow another program?
  • Click on Browse, and browse to, "C:Program Files (x86)ProFileProFile.exe"
  • Repeat this step for ProFile Update


 


Adding permissions in an anti-virus:


  • Open the anti-virus software


     
  • Look for an exception option (in most cases it would be under settings)



     
  • In this setting add ProFile, and ProFile Update

Settings changed with Windows update


At times some settings can change with a Windows update. One such case is with the internet options.

Check the Internet Options:

  • Go to Control Panel
  • Select Network and Internet
  • Click on Internet Options
  • Go to Connections and click on LAN Settings

     
     
  • Uncheck Automatically detect settings and Use a proxy server for your LAN

     
  • Check the SSL connections under the Advanced tab


     
  • Check the options under Privacy > Advanced and Override automatic cookie handling, set First and Third-parties Cookies to Accept and Always allow session cookies


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