EFILE error 1003 in the auditor message window in ProFile

ProFile users might see error EFILE 1003 in the auditor message window, along with a message in red text in the Active Auditor that says "This return has prevent filing audit messages."

Error 1003 means there's a problem with your tax return. ProFile shows this error when it finds wrong or missing information. It stops you from filing electronically until you make the changes you need. Below is info on how to correct this:

Table of contents:

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Review error warnings

Address or sign-off these messages to clear this error:

• Review the ProFile auditor for any specific audit messages requiring attention.
• Review any messages in the Auditor warning tab.
• Review any message in the RSI tab (applies to a T2 return only).

Actions for error warnings

The nature of the error determines the method of resolution. The preparer may need to:

• Provide missing information. This may include missing financial or personal information such as an amount, a phone number, or an address.
• Correct existing information. This may include an amount that exceeds a set maximum or an amount that is usually present but absent in a return for a legitimate reason.
• Approve existing information. This may include an amount that appears unusually high or low, but can still be submitted if the preparer approves it.

Resolve each outstanding error warning, and then save the return.

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Resolve error warnings

1. Double-click each warning listed under the Warnings tab. ProFile identifies each issue on the return.
2. Find the cause of the mistake and keep giving missing information, fixing what is wrong, or agreeing with what is already there.

Provide missing information

ProFile identifies any missing information by circling the data field in red.

Enter the missing information as required. The error will disappear from the warning list.

Correct existing information

ProFile identifies any existing information that may be incorrect by circling the data field in red.

Correct the existing information if it is incorrect. The error will disappear from the warning list.

If the existing information is correct despite the warning, see the section Approving Existing Information via Sign-off below.

Approve existing information via sign-off

If the preparer is certain that information in a field flagged as an error is correct, a preparer sign-off eliminates the error warning:

1. Select one of the red checkmarks on ProFile's top toolbar.
2. The cursor now displays with a checkmark attached, indicating the sign-off function is active.

Select the field to be signed-off as correct. A red checkmark will display next to the field indicating the error has been approved by the preparer.

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RSI tab in T2 module

The RSI tab in the auditor will contain additional error messages for T2 returns. In most cases, these must be addressed before the return can be EFILED. It is not sufficient to sign off on these messages.

When all error messages have been resolved, the EFILE#1003 warning will disappear from the warning list.

Manage error warning settings

ProFile users can manage error warning settings to prevent filing returns that have unresolved errors.

1. Select the Environment option under Options.
2. Select the Audit tab in the Environment Options window.
3. Review the settings in the Prevent Filing section. These controls determine what error warnings prevent a filing and trigger EFILE error 1003.
4. Check the box or boxes that correspond to the warnings, marks, or errors that should prevent an EFILEing and will require an approval or correction to resolve.
5. Select OK to save the settings.

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