Check for folder permissions for ProFile

Occurrences:

• ProFile is unable to write to folder to save a return, PDF or the .TAX file for EFILE
• Access denied
• Cannot write to disk
• Red X on the EFILE window without an error

1. Go to the location where the ProFile returns are saved.

Hint: Go to the Options menu, choose Environment, select the File tab, and see the address.

2. Right-click on the root folder and choose Properties.

3. Select the Security tab, then select Edit.

4. Under Group or user names, select each name/group listed and ensure that Full control is selected under permissions.
5. Select OK.
6. Select OK again.
7. Retry saving the files.

Note: Some security settings can only be changed by the network administrator.