How to check folder permissions for ProFile

Some errors may result in you needing to check your folder permissions in ProFile, those may include some of the following:

• ProFile is unable to write to folder to save a return, PDF or the .TAX file for EFILE
• Access denied
• Cannot write to disk
• Red X on the EFILE window without an error

Follow these steps to check your folder's permissions:

1. Go to the location where the ProFile returns are saved.

Hint: Go to the Options menu, choose Environment, select the File tab, and see the address.

2. Right-click on the root folder and choose Properties.
3. Select the Security tab, and then select Edit.

4. Under Group or user names, select each name and group listed to help ensure that Full control is selected under permissions.
5. Select OK.
6. Select OK again.
7. Retry saving the files.

Note: Some security settings can only be changed by your network admin.