Troubleshooting a dependant form in ProFile

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"Did dependant live with you in [YYYY]?" comes in as an override

The dependant's address may differ from the taxpayer's address in the return. Ensure that all addresses match across all returns.

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Tuition not transferring from dependants

The return may be locked

If tuition is not transferring from dependants, the return may be locked.

1. Select the Properties... option from the File dropdown menu. The File properties window will display.
2. Unselect the Locked checkbox in the top-right corner if it has been selected.

3. Select OK.

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Family linking may be disabled

1. Select Module under the Options dropdown menu. The Module Options window will display.

2. Ensure the Allow family linking option is enabled under the Calculation options list in the General tab.
3. Select OK.

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Tax payable amount may not exist

Note: The tuition amount will always be used first by the student to lower their tax payable.

Review the Summary form. If there is no amount in line 420, there is no tax payable amount and the tuition amount will not transfer.

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Entering dependant information under a spouse

Personal information entered on the Dependant information form is automatically populated for both spouses, regardless of which is chosen.

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