ProConnect HelpProfile HelpIntuit

ProFile icons or Tooltips don't display in Windows Explorer 64-bit

by Intuit• Updated 1 month ago

ProFile icons or Tooltips may not show in 64-bit Windows Explorer because GPShell.dll is a 32-bit file, while Windows Explorer looks to the 64-bit registry for icon details.

Resolution

To resolve the issue, modify the ProReg.exe file to register the GPShell in the registry redirector so that Windows Explorer 64-bit can read the GPShell information.

Get more info about the process in How to run Proreg to repair ProFile Modules.

Intuit ProFile Tax