"Offset and length were out of bounds" file error

Issue

The following error occurs: Offset and length were out of bounds for the array or count is greater than the number of elements from index to the end of the source collection.

This error is generally caused due to a network or system disruption when ProFile is trying to save the return.

Resolution

1. Open either the backup file (*.T1B) or the Autosave file (*.T1A).
2. Select the Open option from the File drop-down menu in the top ProFile menu bar.
3. Select the module of the file you are looking for using the down arrows in the top module tabs.

4. Make sure the Look in path is pointing to where the file and backup are.
5. In the Files of type drop-down, select the ProFile Backup. In this example it's 2014 ProFile T1 Backup.

6. If you do not see the backup you are looking for, check for a folder within the module folder called BackupFiles and look there.

If the backup or the Autosave file is not available or will not open

1. Right-click on the file, select Properties and review the file size; if the file is less than 10 KB in size it is unrecoverable.
2. If the file is greater than 10 KB in size, open Windows Notepad.
3. Select the File option from the Open menu; select All Files.
4. Open the ProFile return.
5. Confirm content is present, as illustrated in the following screenshot:

Note: The content should contain English characters. If it is in another language, the file is unrecoverable.

Recommendations

If the amount of information inputted into a return was minimal, it is recommended to recreate the return without attempting a recovery.

If the return needs to be recovered and exceeds 10 KB in size, call 1-800-452-9970 to submit the file for recovery. Note that recovery is not guaranteed and the return may ultimately need to be re-created.