Troubleshoot ProFile license issues

After purchasing a license for ProFile, customers may encounter several different errors.

License error occurred: No activatable units. Total activatable units equals 2. Activated units equal 2.

This error results from the license being activated the maximum number of times allowed.

The customer needs to purchase a new license, or use flexible licensing.

License error occurred: Invalid combination.

This error may result from a customer entering their product licence into a version of ProFile without the corresponding tax year included (for example, entering a 2022 product license into a version of ProFile that only includes 2021 modules). This error can also occur if there no Internet connection.

Update ProFile to the most recent version and/or connect the PC to the internet.

A ProFile license is corrupted.

Note: C++ is not associated with this error.

1. Open File Explorer.
2. Enter %programdata% in the address field. The contents of the ProgramData folder displays.
3. Rename the folder GreenPoint to GreenPoint-old.

Note: The .NET may need to be repaired or other connectivity issues resolution may apply. These may include the firewall, Internet options, antivirus settings, and more.

Review the article How to set up Internet Options if receiving error message when transmitting a return to CRA to resolve access setting issues.