Invalid or incorrect response when entering license or EFILE password

Note: To make sure you enter the EFILE password correctly and avoid mistakes, a new CRA rule requires customers to enter their password twice.

When entering the license or EFILE password, a response claims it is invalid or incorrect.

Resolution

Confirm that the password has been entered correctly, including upper or lower cases (the CRA password is case sensitive).

Ensure the 6-digit number for the product code and the 15 numbers for the license key are entered in their entirety.

If the above steps have been followed and the error persists, review your computer's language setting:

1. Select the Windows Start > Control Panel.
2. Enter Regional Settings in the search bar.
3. Select Region and Language.
4. Select the Format tab.
5. Set the option to English (United States) under the Format field.
6. Select the Keyboard and Languages tab.
7. Select Change keyboards.
8. Set the option to English (United States).