Resolve an "Authentication Failed" error when using EFILE

ProFile customers might see an authentication error when e-filing a T1 or T2 return.

Resolution

ProFile users can address this issue by deleting and re-entering the EFILE password information provided by the CRA.

Confirm correct password via CRA website

Navigate to the CRA's EFILE for electronic filers website.

Select the EFILE Sign in button and log in with your EFILE info.

Note: Can't sign in to the CRA website? This may be because of an incorrect password. The error message may also say that the account is locked. Contact the CRA to get this fixed.

If you've verified the password is correct, try the following:

1. Close ProFile.
2. Right-click on the ProFile desktop icon and select the Run as administrator option.
3. Go to Options... in the EFILE dropdown menu. The Electronic Filing Options menu will appear.
4. Select the EFILE Internet option under the T1 menu on the left-side.
5. Delete any existing information in the EFILE On-Line Number and EFILE Online Password fields.
6. Select OK.
7. If you are using an options package, go to Options, then Options Administration... and save your options package.
8. Close and reopen ProFile.
9. Select Set EFILE password under the EFILE dropdown menu in the top toolbar. The EFILE wizard displays.
10. Follow the prompts within the EFILE wizard to re-enter the EFILE password.
11. If using an options package, save your options package again in Options > Options Administration...
12. With the file you're trying to file open, select Properties... from the File dropdown menu in the top toolbar.
13. Uncheck the CRA errors checkbox.
14. Attempt EFILE of the return.