Assistance with EFILE error "failed to initiate transaction"

ProFile users sometimes encounter an error during the EFILE process. Find your issue below for help.

Set up ProFile to EFILE T1 and T2 returns

Review these support articles to ensure you're set up to EFILE returns in the T1 or T2 modules.

• Transmit a T1 return
• Batch EFILE T1 returns with Client Explorer database
• Batch EFILE T1 returns with Classic database
• Transmit a T2 return

Resolve EFILE error "Failed to initiate the transaction"

An error may occur during the transaction when sending a return to the CRA, such as "Failed to initiate transaction."

Check the ProFile version and ensure that it is up-to-date. If not, update to the latest version.

If the error persists, the cause may be due to one of the following situations:

• High security settings on the computer
• A network disruption
• Settings changed via a recent Windows update

Follow the steps in the How to set up Internet Options article to get the correct settings on your computer.

If the issue persists after trying the steps above, contact us for support.