Help with EFILE errors

Note: Troubleshooting methods for an EFILE error code may vary depending on the tax year. Commencing with the 2019 tax return, the CRA has renumbered several line items, and error messages may not be relevant for the tax year you are working on.

Review Chapter 2 of the CRA guide to see the latest error messages.

The ProFile support team can assist in troubleshooting rejected returns due to some EFILE error codes. However, they will not be able to assist with EFILE errors messages that relate to information or balances available on the CRA's record (for example, EFILE errors regarding HBP balance). 

ProFile customers will need to contact the CRA for the correct amounts, otherwise the return will be rejected by the CRA if it does not match their records.

Other examples of these errors include:

EFILE Error 2130

There is a current year immigration date recorded with the Canada Revenue Agency, but one was not entered on this return.

EFILE Error 2250

The claim made for Home Buyers Plan repayment at field 246 of Schedule 7 and/or field 5883 of RC 383 exceeds the maximum repayable.

EFILE Error 2252

The claim made for Home Buyers Plan (HBP) repayment at field 246 of Schedule 7 and/or field 5883 of RC 383 is less than the required repayment, or there is an entry at field 129 for HBP repayment, but no entry was made at field 5508.

EFILE Error 2302

The claim for the Home Buyers tax credit at field 369 of Schedule 1 exceeds the maximum allowable.

Confirm that all data has been entered correctly. If the return is correct, contact the CRA and confirm that the data they have on file matches the information received by the tax preparer.

What the CRA EFILE Helpdesk can help with

Some error codes must be addressed with the CRA.

For the following error codes, contact the CRA EFILE Helpdesk for assistance:

• 40
• 43
• 57
• 72
• 321
• 2197
• 2250
• 2252
• 70127