Profile HelpIntuitMost common CRA EFILE errors experienced while using ProFile
by Intuit• Updated 4 days ago
Here are common CRA errors you might see while EFILING returns with ProFile, plus how to resolve them.
This article includes errors for the following modules:
T1
| Error | Description (as provided by the CRA) | Resolution |
| #01 - #011 | Various errors related to information entered on the INFO form. | Review information entered on the INFO form. |
| #121 | Complete both identification fields and try again. Please be reminded that you must use your most recent information regardless of the tax year of the return you are attempting to transmit. Your access will be locked after five unsuccessful attempts. | Identification information under EFILE > Options is incomplete or wrong. You’ll need to review it. |
| #130 | The Canada Revenue Agency’s processing system prevent this return from being accepted for EFILE. In order to ensure that your client receives all the benefits and deductions allowed and to verify the Canada Revenue Agency’s validities, you need to file a paper return and attach all pertinent slips and receipts. We regret the inconvenience. | Paper file the return. For more information, contact the CRA. |
| #194 | CRA is currently experiencing technical difficulties and is unable to process this return at this time. Try again later. | Try again later. If the issue persists, call your EFILE Helpdesk for help. Make sure your internet correction is functioning correctly. |
| #370 | There is an entry on line 30800 and/or on line 50310 for the base CPP or QPP contributions through employment income but no employment or exempt employment income was reported. | Add $1 to the T4 slip's income field to fix the error. |
| #377 | There is an entry on line 43700 for total income tax deducted but no income was reported on a line which income tax could have been deducted (lines 10100, 11300, 11400, 11500, 11600, 11900, 12900, 12905, 12906, 53450 and/or 53470). Review your client’s documents and ensure that installment payments (line 47600) or foreign taxes withheld (line 43100) has not been entered as total tax deducted on line 43700. | In regards to a taxable tuition grant/bursary, enter $1 into line 10100. |
| #1002 | This return has not been selected for EFILE. | Help make sure EFILE this return? Is selected on the INFO page. |
| #1003/1004 | This return has prevent filing audit messages (showing in red in the active auditor.) To clear this error, address or sign-off these messages. | Resolve any errors/warnings that are in the auditor. |
| #1005 | Version not supported. | Double-check ProFile is up to date under Online > Check for updates |
| #2197 | Line 20800 (RRSP deduction) cannot exceed the unused RRSP/PRPP/SPP contributions available from previous years plus line 24500 (total RRSP, SPP, and PRPP contributions) minus line 24600 (contributions designated as a repayment under the Home Buyers’ Plan) minus line 24620 (contributions designated as a repayment under the Lifelong Learning Plan). | RRSP contributions that are before the current year must change the date for current contributions or make a change for the previous year. |
| #2252 | Line 24600 on the Schedule 7 and/or line 58830 on the Form RC383 for contributions designated as a repayment under the Home Buyers’ Plan (HBP) cannot be less than the minimum repayment required. Where the client has elected to include the funds withdrawn into income on line 12900, enter the HBP participant repayment amount on line 55080. | HBP reimbursement amount is incorrect. Contact the CRA for help. |
| #2259 | There are entries on the Form T2209 for the federal foreign tax credits. Review your entries as they apply to the following situations on your client’s return: 1. To claim non-business foreign tax credit, update lines 43100 and 43300 and the corresponding supporting lines 52730/52770, 52740/52780 and/or 52750/52790. 2. To claim business foreign tax credit, update lines 43400 and 43900 and the corresponding supporting lines 52800/52760, 52810/52830 and/or 52820/52840. | There’s an issue with the Federal Foreign Tax Credits on your T2209 form. Double-check that none of the amounts are under $1. |
| #40179 | One of the following situations applies to your client’s return. Please correct line 17900 and/or transmit with all the applicable selected financial data (SFD) records. 1. The principal residence designation on line 17900 on the Schedule 3 is invalid. The entry can only be "1," "2" or "3." 2. There is an entry on line 17900 but no SFD was submitted, or vice versa. 3. Line 17900 equals "3" indicating designation of multiple properties in the year but there is only one SFD submitted, or there are multiple SFDs submitted, but line 17900 does not equal "3." | On the S3PrincipalResidenceDetail form, make sure the correct box is checked in field 17900 or T2091 is complete or only one S3PrincipalResidenceDetail form has been completed (delete the extra S3PrincipalResidenceDetail form, but help make sure two T2091s are completed). |
| #80014 | The postal code on the selected financial data record is not located in the same province or territory in which your client resided on December 31. However, there is no indication that the income is subject to tax in more than one jurisdiction. Please review your entries and make the necessary corrections. | Check the postal code you entered. |
| #90308 | There are entries for CPP/QPP contributions and one of the following situations applies to your client’s return: 1. The province or territory of residence is not Quebec: 1.a. Lines (22215 + 30800 + 44800) must equal lines (50340 + 50341). 1.b. There is an entry on line 30800 but no entry on line 50340 and, if applicable, on line 50341. 1.c. There is no entry on line 30800 or line 50310 but the total contributions from boxes (16 + 16A + 17 + 17A) on the T4 slips do not equal line 44800. 2. The province of residence is Quebec, including deemed residents of Quebec: 2.a. Enter the CPP and QPP contributions on line 50310 instead of on line 30800. 2.b. Enter the CPP contributions from box 16 of the T4 slips on line 50340 and from box 16A on line 50341. 2.c. Enter the QPP contributions from box 17 of the T4 slips on line 50330 and from box 17A on line 50331. | Override Line 50341 to match the total value of lines 22215+30800+44800 |
| #90315 | One of the following situations applies to your client’s return: 1. You have indicated that this is a multiple jurisdictions (MJ) return but there is no entry on lines 52100 to 52230 on the Form T2203. 2. There is at least one entry on lines 52100 to 52230 on the Form T2203 but you have not indicated that the taxing province is MJ. 3. The province of residence is Quebec and the taxing province is MJ but there is an entry on line 52220 for income allocated to Other (outside Canada). 4. The taxing province is MJ and the total of lines 52100 to 52230 must equal line 23600 plus, if applicable, the deduction for split income included in the claim on line 23200, as calculated by the Canada Revenue Agency. Please verify the income and deduction amounts reported. | The T2203 must match the self-employment amount in box 1 of the S8 |
| #90337 | One of the following situations applies to your client’s return: 1. You have not indicated that this is a multiple jurisdictions (MJ) return and the taxing province differs from the province or territory of residence. 2. You have indicated that this is a MJ return. There are entries on lines 52100 to 52230 on the Form T2203 but no self-employment income on line 12200, 13500, 13700, 13900, 14100 or 14300. | Caused by Multiple Jurisdiction for self-employment on spousal return. Help ensure that only the spouse with self-employment income has a T2203 completed. If no self-employment income, correct the province and remove the percentage from the T2203 |
| #95548/99553 | There is an entry for CPP/QPP contributions and one of the following situations applies to your client’s return: 1. Line 50330 and, if applicable, line 50331 requires an entry on line 50329, or vice versa. 2. Line 50340 and, if applicable, line 50341 requires an entry on line 50339, or vice versa. | Remove the $1.00 on line 50329 in T1EFILE. |
T2
| Error | Description (as provided by the CRA) | Resolution |
| #342 | The Information submitted is either incorrect or incomplete. For assistance, contact CRA Corporate Efile Helpdesk at 1-800-959-2803. | Incorporation date doesn't match CRA’s BN system. Please review and correct the Incorporation date. |
| #345 | The information submitted is either incorrect or incomplete. For assistance, contact CRA's Corporation Internet Filing Helpdesk at 1-800-959-2803. T2 return was not accepted. Please correct the above error and re-transmit. | The mailing address' and postal code doesn't match what the CRA has on file.Update accordingly or contact the CRA.. |
| #370 | CRA cannot accept the return transmitted at this time because the tax year end date is after the transmission date. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-800-959- 2803. | To fix the error, check for updates under Online > Check for updates. Then, double-check ProFile is in the correct T2 module in File > Properties. Change all statuses to 0. Unknown, save the file, and close/reopen. |
| #1002 | This return has not been selected for EFILE. | Make sure EFILE this return? Is selected on the INFO page. |
| #1003/1004 | This return has prevent filing audit messages (showing in red in the active auditor.) To clear this error, address or sign-off these messages. | Fix errors and warnings in the auditor. |
| #1005 | Version not supported. | Make sure ProFile is up to date under Online > Check for updates. Also, ensure ProFile is in the correct T2 module by going into File Properties and changing all statuses available to 0. Unknown. Save the file, then close and reopen it. |
| #230150 | Please Provide association code. | Enter the association code on the S23 (RACDetails). |
| #490150 | There are not a corresponding and equal number of entries in columns 049100, 049200, and 049300, or column 049400 is blank. | Make sure the S49 is complete and no info is missing. |
T3
| Error | Description (as provided by the CRA) | Resolution |
| T619 | Error: We are unable to process your submission because the transmitter CRA account number given in the attached T619 electronic transmittal record does not match the account number you used to sign in. | Navigate to EFILE > Options > Transmitter under T3/FX. Change the business number to your Client’s business number with the correct identifier. |
FX
| Error | Description (as provided by the CRA) | Resolution |
| T619 | Error: We are unable to process your submission because the transmitter CRA account number given in the attached T619 electronic transmittal record does not match the account number you used to sign in. | Navigate to EFILE > Options > Transmitter under T3/FX. Change the business number to your Client’s business number with the correct identifier. |
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