"Suspend License Failure" error when exiting ProFile

Customers may face a licensing error message when exiting ProFile. The error reads:

Suspend License Failure. We were not able to suspend your license. Do you want to try again or exit without suspending your licenses?

Resolution

Note: ProgramData is a hidden folder. It's necessary to search for and identify it.

1. Close ProFile.
2. Open a Windows Explorer window.
3. Enter the term  %programdata% in the folder search bar and press Enter. The ProgramData folder displays.
4. Select the GreenPoint folder.

5. Rename all files in the GreenPoint folder with the .ecml designation to [FILENAME]_old.ecml.
6. Rename the file gp.dat in the directory to gp_old.dat.
7. Rename the folder titled BackupFiles" to BackupFiles_old.
8. Open ProFile.
9. Re-enter the license key previously attempted.

The license is accepted and a green checkmark displays as confirmation.