Process stalls when sending to DocuSign or Adobe Sign

Issue

When trying to send a document for e-signature through Adobe Sign or DocuSign, the creating envelope appears and stalls. Sometimes an error reading "Error while creating envelope" or "unable to connect to Intuit account" appears. ProFile can usually be closed, but often you'll have to close ProFile using the Task Manager.

Solution

1. Close ProFile and open it as administrator by right-clicking the program icon or shortcut and selecting Run as administrator.
2. Log out of your signing service by going to Options in the menu bar and selecting Integration... and then selecting the service you use under eSignature. Select the Sign Out button.
3. Log out of your online Intuit account by selecting Online in the menu bar and then Sign Out.
4. Close ProFile and reopen as administrator.
5. Go to Online in the menu bar and select Sign in. Sign in to your Intuit account using your credentials.
6. Go to Options >Integration... and select your e-signature service. Select the Connect button. Sign in to your account if prompted.
7. Try again to send the e-signature request.