
Cannot open Form Explorer in ProFile
by Intuit• Updated 4 weeks ago
When attempting to open Form Explorer through the keyboard shortcut, the menu, or the tool bar, the software remains unresponsive.
The
- The F-Lock key is inactive on the keyboard
- The function keys are inactive on a laptop and/or System Preferences on a Mac running parallel
The toolbar and menu option (as well as the
- There is a corrupt file in the Windows registry
Resolution
For the
For the Toolbar and menu option
1. Exit ProFile.
2. Open the Windows Start menu and search for Run in the bar.
3. Enter Regedit in the Run window.
4. In the Windows registry, navigate to: HKEY_CURRENT_USER\Software\GreenPoint\ProFile\FormExplorer.
5. Right-click on FormExplorer and rename it to FormExplorer_old.
6. Close the registry.
7. Relaunch ProFile.
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