Cannot open Form Explorer

When attempting to open Form Explorer through the keyboard shortcut, the menu, or the tool bar, the software remains unresponsive.

The keyboard shortcut will not work if:

• The F-Lock key is inactive on the keyboard
• The function keys are inactive on a laptop and/or System Preferences on a Mac running parallel

The toolbar and menu option (as well as the keyboard shortcut) will not work if:

• There is a corrupt file in the Windows registry

Resolution

For the keyboard shortcut, toggle the keyboard F-lock key. In a laptop/parallel environment, ensure that the function (FN) key is enabled.

For the Toolbar and menu option:

1. Exit ProFile.
2. Open the Windows Start menu and search for Run in the bar.
3. Enter Regedit in the Run window.
4. In the Windows registry, navigate to: HKEY_CURRENT_USER\Software\GreenPoint\ProFile\FormExplorer.

5. Right-click on FormExplorer and rename it to FormExplorer_old.
6. Close the registry.
7. Relaunch ProFile.