"Unable to create EFILE directory" error when trying to EFILE in ProFile

ProFile users may face an Unable to create EFILE directory error.

This error is usually caused by an unsupported directory being set as the EFILE directory. For example, ProFile doesn't let a root C: drive to be set as the EFILE directory.

If your computer or system was recently upgraded, the EFILE directory might have reset to the C: drive or a different user’s folder. This causes the setup to be incorrect, preventing ProFile from saving the transmission files and triggering the error message.

Resolution

It's necessary to set the EFILE directory on the computer to a supported directory.

1. Select Options... from the EFILE dropdown menu in the top toolbar. The Electronic Filing Options window will display.

2. Select the appropriate module (for example, T1).
3. For T1, select the Common entry on the left-side menu. For T2, select the T2 EFILE entry.

The EFILE directory that is currently set displays under the EFILE Directory section. In this T1 example, it's set to the unsupported C: drive root location.

4. Select Browse. The navigation window will display.

5. Navigate to the location where the EFILE folder and related module folder is stored. This is typically in the following location: C: Users > [USERNAME] > Documents\My ProFile Data\EFILE[MODULE]
6. Select the appropriate module under the EFILE folder.
7. Select OK. The EFILE directory is reset to the new location.

8. Select OK.

The changes will now be saved.