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Reset Hub

SOLVED•by Intuit•Updated 1 year ago

If an application error displays when launching ProFile or Hub in ProFile, follow the steps below.

User-added image

Resolution

  1.   Close ProFile.
  2.   Stop the Hub service in Windows Task Manager. The application will be called one of the following in the Processes tab:
  • Intuit.PCG.Profile.Hub.Service.exe
  • Profile Hubs service for Windows 10

  3. Navigate to the following directory: C: Users[PC USER] > AppData > Roaming > ProFile.
  4. Rename the following folders:

  • Rename Profile HubClient to Profile HubClient_old
  • Rename Profile Hub Service to Profile Hub Service_old

  5. Open ProFile.
  6. Re-configure ProFile Hub.

If the above fix does not resolve the application error, perform a ProFile repair.

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