Run Proreg to repair ProFile modules

Running proreg is a common troubleshooting process in ProFile that can often resolve issues you may be experiencing.

There are two parts to running proreg:

Instructions - Part 1

Watch the video below for steps 1-4.

Instructions - Part 2

Watch the video below for steps 1-5.

1. Exit ProFile.
2. Right-click on the ProFile desktop icon and select the Open file location option. Windows Explorer opens.
3. Locate the proreg file in the folder.
4. Right-click on the proreg file and select Run as administrator. The ProFile Module Registration window displays.
5. Click on the Clear all button; the

Note: It may take several minutes for the boxes to clear

6. If prompted with a message regarding UAC, allow the access. This prompt is generated because of high security settings for User Account Control permissions. If not prompted, continue to the next step below.
7. Click the Register all button; the X in the boxes repopulates.

Note: It may take several minutes for the boxes to repopulate.

8. Locate the entry gpshell.dll from the list of boxes.
9. Uncheck the gpshell.dll box.
10. Close the ProFile Module Registration window.