"Access Violation" error in ProFile

The information in this article pertains to when an Access Violation error message appears when using ProFile. Below are steps you can follow to resolve this error:

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Run Proreg to repair modules

1. Exit ProFile.
2. Right-click the ProFile desktop icon and select the Open file location option. Windows Explorer opens.
3. Verify the folder location is C:Program Files (x86) > ProFile.
4. Locate the file proreg in the folder.
5. Right-click the proreg file and select Run as administrator. The ProFile Module Registration window displays.
6. Select Clear all and the X in the box will clear.

Note: It may take several minutes for the boxes to clear.

7. If prompted with a message regarding UAC, allow access. This prompt is generated because of high security settings for User Account Control permissions. If not prompted, continue to the next step below.
8. Select Register all — the X in the boxes repopulates.

Note: It may take several minutes for the boxes to repopulate.

9. Locate the entry gpshell.dll from the list of boxes.
10. Uncheck the gpshell.dll box.
11. Close the ProFile Module Registration window.

Note: If the error persists, continue to the next section below.

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Repair ProFile

1. Exit ProFile.

2. Navigate to the ProFile website.

3. Select Download ProFile. The gpsetup.exe file downloads to your computer.
4. Locate and right-select on the gpsetup.exe icon after it's been downloaded. Select Run as Administrator. The repair of the software will complete.
5. Restart ProFile.

Note: If the error persists, continue to the next section below.

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Uninstall and reinstall ProFile

1. Select Windows Start menu and then select the Control Panel.
2. Select Uninstall a Program from the Control Panel. A list of installed programs displays.
3. Identify ProFile from the list; right-select the program and then select the Uninstall option. The program will uninstall.
4. Reboot your computer.

5. Navigate to the ProFile website.

6. Select Download ProFile. The gpsetup.exe file downloads to your computer.
7. Locate and right-select on the gpsetup.exe icon after it's been downloaded. Next, select Run as Administrator.

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