"Printer not activated" error or a print window hangs

ProFile users may see a "printer not activated" error and a reference number when creating a PDF.

Resolve the error

1. Close ProFile.
2. Open the Control Panel and navigate to Windows 10 View Devices and Printers. for Windows 11 Settings and navigate to Bluetooth & Devices, then select Printers and Scanners.
3. Select the ProFile PDF Export printer.
4. Select Remove device. The printer will be removed from the list.
5. Go back to Printers & Scanners.
6. Select Printer server properties in Related Settings.
7. Select the Drivers tab, and then select the Amyuni Document Converter 550 option from the list of drivers.
8. Select Remove....

The Remove driver and driver package window will appear

9. Select Remove driver and driver package.
10. Select OK.
11. Select Delete.

The driver is deleted. Continue to the next step.

Note: If the process to remove the driver fails, reboot the computer and repeat the removal process.

12. Navigate to the ProFile installation folder under Program Files (x86) > ProFile.
13. Open the ProFile PDF Export folder.
14. Right-click on the Install.exe file and select Run as administrator. The ProFile installation process begins.
15. Select OK when installation is complete.

Check the port

1. Exit ProFile.
2. Select Start at bottom-left of the computer screen.
3. Select Devices and Printers from the options list.
4. Identify ProFile PDF Export printer in the list of printers.
5. Right-click on ProFile PDF Export printer.
6. Select Printer properties.
7. Select the Ports tab.
8. Ensure that the port selected is the NUL port and that no other printer is sharing that port.
9. Delete any other printers sharing this port, or move them to a different port.

10. Re-open ProFile.