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"Printer not activated" error or a print window hangs

by Intuit• Updated 1 year ago

ProFile users encounter a "printer not activated" error message and related reference number when creating a PDF:

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Resolve the error

  1. Close ProFile.
  2. Open the Control Panel and navigate to View devices and printers.
  3. Right-click on the ProFile PDF Export printer.
  4. Select Remove device. The printer is removed from the list.

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5. Click on any other printer in the Devices and Printers folder.
6. Click on Printer server properties in the folder toolbar.

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7. Click on the Drivers tab and select the Amyuni Document Converter 550 option from the list of drivers.
8. Click the Remove... button.
9. Select the Remove driver and driver package option when prompted.

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10. Click OK.
11. Click Delete. The driver is deleted.

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Note: If the process to remove the driver fails, reboot the computer and repeat the removal process.

12. Navigate to the ProFile installation folder under Program Files (x86) > ProFile.
13. Open the ProFile PDF Export folder.
14. Right-click on the Install.exe file and select Run as administrator. The ProFile installation process begins.

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15. Click OK when installation is complete.

Check the port

  1. Exit ProFile.
  2. Click Start at bottom-left of the computer screen.
  3. Select Devices and Printers from the options list.
  4. Identify ProFile PDF Export printer in the list of printers.
  5. Right-click on ProFile PDF Export printer.
  6. Select Printer properties.
  7. Select the Ports tab.
  8. Ensure that the port selected is the NUL port and that no other printer is sharing that port.
  9. Delete any other printers sharing this port, or move them to a different port.

10. Re-open ProFile.

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