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ProFile does not accept a license key

SOLVEDby IntuitUpdated February 22, 2023

When entering a license key, no error occurs, but ProFile does not accept the license or provide a green check mark as confirmation.


ProgramData is a hidden folder; it is necessary to search and identify it.

1. Close ProFile.
2. Open a Windows Explorer window.
3. Enter the term %programdata% in the folder search bar and press Enter.

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The ProgramData folder displays.

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4. Rename the folder GreenPoint to GreenPoint_old.
5. Open ProFile.
6. Re-enter the license key previously attempted. The license is accepted and a green checkmark displays as confirmation.

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