Bad state licensing error in ProFile

Some customers may see a Bad state licensing error message in ProFile, usually when they’re activating a license. The full error reads:

License Error Occurred: "Bad state (unknown compression method (0x00))"

Resolution

Change the name of the GreenPoint folder in the ProgramData directory.

ProgramData is a hidden folder, so you’ll need to search for it to find it.

1. Close ProFile.
2. Open Windows Explorer.
3. Enter the term %programdata% in the folder search bar and press the Enter key on the keyboard. The ProgramData folder will open.

4. Identify the GreenPoint folder.

5. Rename the GreenPoint folder to GreenPoint-old. The purpose of this is to force ProFile to generate a new folder when it's reopened.
6. Open ProFile. The first time it's reopened after performing the above steps, ProFile may open slowly. This is an expected behaviour.
7. Enter again the license key previously attempted.

The license is accepted when a green checkmark displays as confirmation.