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Bad state licensing error

by Intuit Updated 1 year ago

Customers are encountering a Bad state licensing error message in ProFile. Most frequently, this occurs when activating a license.

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The full error reads: License Error Occurred: "Bad state (unknown compression method (0x00))".


Change the name of the GreenPoint folder in the ProgramData directory.

ProgramData is a hidden folder; it is necessary to search and identify it.

1. Close ProFile.
2. Open Windows Explorer.
3. Enter the term %programdata% in the folder search bar and press the Enter key on the keyboard.

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The ProgramData folder opens.

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4. Identify the GreenPoint folder.

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5. Rename the GreenPoint folder to GreenPoint-old. The purpose of this is to force ProFile to generate a new folder when it is reopened.
6. Open ProFile. The first time it is reopened after performing the above steps, ProFile may open slowly. This is expected behaviour.
7. Re-enter the license key previously attempted. The license is accepted and a green checkmark displays as confirmation.

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