Run Proreg to repair ProFile modules

Running proreg is a common troubleshooting process in ProFile that can often resolve issues you may be experiencing.

There are two parts to running Proreg:

• Instructions - Part 1
• Instructions - Part 2

Instructions - Part 1

Watch the video or follow steps 1–4.

1. Right click on your ProFile desktop icon.
2. Select Open file location.
3. Scroll down and find proreg.
4. Right click on proreg and select Run as administrator.

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Instructions - Part 2

Watch the video or follow steps 1–5. Then, use the text instructions for steps 6–10.

1. Exit ProFile.
2. Right-click on the ProFile desktop icon and select the Open file location option. Windows Explorer opens.
3. Locate the proreg file in the folder.
4. Right-click on the proreg file and select Run as administrator. The ProFile Module Registration window displays.
5. Select Clear all.

Note: It may take several minutes for the boxes to clear

6. If prompted with a message regarding UAC, allow the access. This prompt is generated because of high security settings for User Account Control permissions. If you don't get prompted, continue to step 7.
7. Select Register all. The X in the boxes will repopulate.

Note: It may take several minutes for the boxes to repopulate.

8. Locate the entry gpshell.dll from the list of boxes.
9. Uncheck the gpshell.dll box.
10. Close the ProFile Module Registration window.

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