Form Explorer is blank in ProFile

Issue

The Form Explorer in ProFile is blank and fails to populate.

Resolution

You'll need to rename the GreenPoint folder. Follow the steps below to do this:

Note: Undertake the following steps carefully when working with the Windows Registry.

1. Select the Windows icon located on your desktop screen.
2. Enter the term regedit in the search field. The regedit.exe file lists in the window.
3. Select regedit.exe. The Registry Editor window will open.
4. Go to File, and then Select the Export...
5. Select Desktop from the left-side menu as a destination for the file backup.
6. Assign a name of Backup in the File name field.
7. Select Save. The backup file saves to the desktop.
8. Navigate to the location HKEY_CURRENT_USERSoftwareGreenPoint
9. Identify the GreenPoint folder:

10. Right-click on the GreenPoint folder and rename it as GreenPoint_old.
11. Close the Registry Editor window.

Additional options for resolution

If the above actions did not resolve the issue, follow the "How to run Proreg to repair ProFile modules" process.