Form Explorer is blank

Issue

The Form Explorer in ProFile is blank and fails to populate.

Resolution

Rename the GreenPoint folder

Note: Undertake the following steps carefully when working with the Windows Registry.

1. Select the Windows icon in the bottom-left corner of the screen.

2. Enter the term "regedit" in the search field. The "regedit.exe" file lists in the window.

3. Select "regedit.exe"; the Registry Editor window opens.

4. Select the "Export..." option from under the "File" menu.

5. Select "Desktop" from the left-side menu as a destination for the file backup .

6. Assign a name of "Backup" in the "File name" field:

7. Select Save; the backup file saves to the desktop:

8. Navigate to the location HKEY_CURRENT_USERSoftwareGreenPoint

9. Identify the "GreenPoint" folder:

10. Right-click on the "GreenPoint" folder and rename it as "GreenPoint_old".

11. Close the "Registry Editor" window.

Additional options for resolution

If the above actions did not resolve the issue, follow the "How to run Proreg to repair ProFile modules" process.