EFILE session fails when trying to transmit a return

When submitting a return, EFILE may populate a Failed. message. No other errors or supplementary info is given.

For ProFile to successfully generate a *.xml file to be submitted to the CRA, a new address must be entered in the Options section of the EFILE menu. This is needed if your computer has changed recently. This lets the software save the file to the new place.

Both T1 and T2 need the right file path to be entered, even if one of the modules isn't being sent electronically.

1. Go to EFILE.
2. Select Options and then Common under T1.
3. Enter the correct EFILE directory.

By default, ProFile uses C: Users\user name\Documents\My ProFile Data\EFILE.

Ensure that the T2 path also has the correct EFILE Directory.