ProConnect HelpProfile HelpIntuit

"Unable to load ProFile options" error message

by Intuit• Updated 1 month ago

ProFile users may encounter an error message that reads:

Unable to load ProFile options from “[FILE PATH]”. Reverting to default values.

User-added image

Resolution

You'll need to reset your ProFile settings to default because one of the setting components is corrupted.

  1. Note any existing settings you have established in ProFile. These may include, but aren't limited to EFILE credentials, preparer information, and print settings.
  2. Close ProFile.
  3. Navigate to the settings folder at C:\Users\[USERNAME]\Documents\My ProFile Data.
  4. Create a new folder inside My ProFile Data titled Archived old settings.
  5. Move the following four folders in the My ProFile Data folder to the new folder Archived old settings:
    • Settings
    • SettingsBackup1
    • SettingsBackup2
    • SettingsBackup3

pcg_L5wWgOj58_1.JPG

  1. Restart ProFile.
  2. Re-enter your ProFile settings.

Tip: We recommend making a backup of your settings folder. This will save your ProFile settings and result in a faster repair, if the error occurs again. If you don't do this, you'll have to restore the lost settings individually.

Intuit ProFile Tax