ProConnect HelpIntuit

TTBInc users are unable to see dialogue window options, or the software toolbar is cut off

SOLVEDby IntuitIntuit ProFile TaxUpdated 1 month ago

Issue

With some high resolution monitors (for example, 4K), ProFile's icons and fonts appear too small to see.

This impacts Windows OS 8 and OS 10 users.

Resolution

Users can adjust the monitor settings to resolve this issue.

1. Right-click on the desktop; select the Display settings option:

pcg_L7hySkG3L_1.JPG

The Display Settings window displays:

pcg_L7hySkG3L_2.JPG

2. Click on the Resolution drop-down menu; a list of resolutions displays:

pcg_L7hySkG3L_3.JPG

3. Select any option that utilizes the value of 1080 (for example, "1920 X 1080").

4.  Click the Keep Changes button:

pcg_L7hySkG3L_4.JPG

5. Adjust the Scale and layout option to a value of 100% (Recommended):

pcg_L7hySkG3L_5.JPG

6. Log off of the computer and log back on; the changes are applied.

If the changes are not applied, reboot the computer.

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