- Quit ProFile and any other Intuit software.
- Open the Windows Control Panel and select Devices and Printers.
- Right-click on the ProFile PDF Export printer and select Remove Device. The Control Panel window can be closed.
- Right-click the ProFile icon on the desktop and select Properties.
- Click the button Open File Location to display ProFile folder contents. This location can also be found in the following:
- C: Program Files (x86) > ProFile
- C: Program Files > ProFile
- Through a mapped drive, such as My-ServerProFile
6. Open the ProFile PDF Export folder.

7. Right-click on the file Install.exe and select Run as administrator.

The issue should be resolved.
If the issue has not been resolved, close ProFile and proceed with the next section below (Check the port).