Step 1: Update to the latest ProFile release by going to Online > Check for Updates.
Step 2: Go to Help > License > Add New License.
Step 3: A dialog box will appear. Select "Current Tax Year Software (TY2012)", then click "Next" as shown below. Note: You will still have access to all prior year returns.
Step 4: Enter your “Product Code” and “License Key” for each module (T1, T2, T3, Forms Expert or Suite) on the same computer as shown below. For more than one purchased product, use the Tab key to move to the next row to enter the next module license code. Then click “Activate”. (Please refer to your receipt for your license codes.)
Note: If you’ve purchased additional licenses for a module, enter the "Product Code" and "License Key" only once on each additional computer. Basic includes 1 license and Premier includes 8 licences.
Please note: An Internet connection is required to complete product activation. If you do not have Internet connection or cannot find your receipt, activate the software by calling the ProFile Sales Team at 1-800-452-9970. You will then be provided with a “Confirmation Code”. Enter this code, then click “Activate”.
Save the downloaded file to your computer. We recommend saving the file to your computer's desktop or Downloads folder, or any location you can easily find.
Step 3: Install
Select and run the downloaded file (gpsetup.exe) by clicking it or right-click and select Run as Administrator if you have Windows® 7 or Windows Vista®. You must have administrator rights for the computer you wish to install the software on.
IMPORTANT: If you are prompted to install Microsoft .NET Framework 4.0, install the .NET Framework first and then restart your computer. After restarting, it may be required to run gpsetup.exe again to continue the installation.
Windows XP users will be prompted install Microsoft .NET Framework 3.5 before installing Microsoft.NET Framework 4.0.
Step 4: Activation
a) Open your copy of ProFile
b) Once the program is open, you will be prompted with a dialog box. Select “Current Tax Year Software (TY 2012)” then click “Next” to activate.
NOTE: The "Do not ask me again for a license" feature is for OnePay (single return) purchases only.
c) Enter the “Product Code” and “License Key” as shown in the dialogue box below. For more than one purchased product use Tab to move to the next row. Both the “Product Code” and “License Key” are located on your purchase receipt.
d) An Internet connection is required to complete product activation. Click “Activate”. Activation may take a few minutes.
PLEASE NOTE: For those customers who do not have Internet connection, you can activate by phone by calling 1-800-452-9970. We will provide you with a “Confirmation Code”. Please enter this code then click “Activate”.