To activate your ProFile product, you will require a license which includes a "Product Code" and a "License Key" for each product you’ve purchased. Please refer to your receipt for this information.
For instructions, please refer to the section below that applies to you.
NOTE: If you need to reinstall ProFile on a new computer, download here
Step 1: Update to the latest ProFile release by going to Online > Check for Updates.
Step 2: Go to Help > License > Add New License.
Step 3: A dialog box will appear. Select "I have TY 2012 or later (product code and license key)" then click "Next" to activate.
Step 4: Enter your "Product Code" and "License Key" for each module (T1, T2, T3, Forms Expert or Suite) on the same computer as shown below. For more than one purchased product, use the Tab key to move to the next row to enter the next module license code. Then click "Activate". (Please refer to your receipt for your license codes.)
Note: If you've purchased additional licenses for a module, enter the "Product Code" and "License Key" only once on each additional computer.
Please note: An Internet connection is required to complete product activation. If you do not have Internet connection or cannot find your receipt, activate the software by calling the ProFile Sales Team at 1-800-452-9970. You will then be provided with a "Confirmation Code". Enter this code, then click "Activate".
Here are some examples that will guide how to input your purchase for Step 4:
Purchased T1 plus 2 additional licenses:
Enter the T1 license code on 3 computers. Only enter once on each computer.
Purchased Suite plus T1 additional license:
Enter Suite license code on 1 computer and the additional license code on a 2nd computer.
Step 1: Download (File size approximately MB)
Click this link to download the ProFile installation file (gpsetup.exe). Depending on your browser's security settings, you may need to confirm the download. By downloading this software, you agree to the ProFile End User License agreement
Step 2: Save
Save the downloaded file to your computer. We recommend saving the file to your computer's desktop or Downloads folder, or any location you can
Step 3: Install
Select and run the downloaded file (gpsetup.exe) by double-clicking the icon (or right-click and select "Run as Administrator" if you have Windows 8, Windows® 7 or Windows Vista®. You must have administrator rights for the computer you wish to install the software on). Follow the dialogue boxes to set up.
IMPORTANT: If you are prompted to install Microsoft .NET Framework 4.0, install the .NET Framework first and then restart your computer. After restarting, it may be required to run gpsetup.exe again to continue the installation.
Step 4: Activation
• Open your copy of ProFile
• Once the program is open, you will be prompted with a dialog box. Select "Current Tax Year Software (TY 2014)" then click "Next" to activate.
NOTE:The "Do not ask me again for a license" feature is for OnePay (single return) purchases only.
• Enter the "Product Code" and "License Key" as shown in the dialogue box below. For more than one purchased product use Tab to move to the next row. Both the "Product Code" and "License Key" are located on your purchase receipt.
• An Internet connection is required to complete product activation. Click "Activate". Activation may take a few minutes.
PLEASE NOTE: For those customers who do not have Internet connection, you can activate by phone by calling 1-800-452-9970. We will provide you with a "Confirmation Code". Please enter this code then click "Activate".
RENEWING OnePay Customers
Step 1: Update to the latest ProFile release by going to the Online menu and Check for Updates.
Step 2: Open the return that you want to complete (T1, T2, T3, T1/TP1 or TP-646).
Step 3: You will be presented with a dialogue box. Follow the instructions to complete a OnePay return.
NEW OnePay Customers:
Step 1: Download ProFile
Step 2: Open the return that you want to complete (T1, T2 or T3).
Step 3: You will be presented with a dialogue box. Please follow the instructions to complete a OnePay return.