What's new for 2019

• After January 14, 2020, Microsoft will no longer provide security updates or support for PCs running Windows 7 or Windows Server 2008. For more information on Support for Windows 7 ending click here and for Windows Server 2008, or Windows Server 2008 R2 click here. Because of these changes, you will need to update to one of the operating systems listed in our System Requirements Table below.

Note: Windows 7 & Windows Server 2008, or Windows Server 2008 R2 will no longer be supported as of January 14, 2020

Required Computer Configuration

• Internet connectivity is required for activation, licensing, automatic updates, and additional ProFile features (e.g. EFILE)
• Network/workstation install UNC path is not supported
• ProFile requires operating system Windows 10^TM, Windows 8.1^TM
• .NET 4.5.2 installation & registration are required

Note: Apple^TM Products are not supported.

To get the best results from your software, Profile requires the following minimum configuration:

Download the ProFile installation file (named “gpsetup.exe”).

Your web browser may ask you to confirm if the file download can proceed; click “Yes” or “OK” when prompted. If prompted to select a location to store the installation file, we recommend your computer’s “Desktop” or “Downloads” folder, or another easy-to-find folder.

Note: the download may take several minutes.

Locate the “gpsetup.exe” installation file that was saved in a folder.

Double-click the file to begin the installation. If you are using Windows 8 or Windows 7, right-click the file and select the “Run as Administrator” option.

Follow the dialogue boxes when prompted to install ProFile.

Double-click the ProFile icon installed on your computer’s desktop:

When the program opens, you are prompted for your product codes. You can find your product code and license key information on your purchase receipt.

When the program opens, you are prompted for your product codes. You can find your product code and license key information on your purchase receipt.

Enter your “Product Code” and “License Key”.

Click “Add another license” to add more licenses, if necessary. If you have purchase additional licenses for a module, enter the “Product Code” and “License Key” only once on each additional computer.

Click the “I’m Done” button after all product codes have been entered. Activation may take a few minutes to complete.

ProFile displays a message requesting a check to determine if you are using the most current version of the software. You can skip or delay this check, or click the “OK” button to proceed with the check.

You have successfully activated ProFile.

ProFile issues updates during the tax season11 that include new product features, adjusted tax rates, updated and new forms, and more. As a result, it is advantageous to keep your copy of ProFile up-to-date.

ProFile can be updated two ways:

• manually (the customer undertakes the ProFile update themselves each time)
• automatically (the customer instructs ProFile to check and update itself)

Manually update

Note: the recommendation is to check for updates once per week, at a minimum.

Open ProFile.

Select the “Check for Updates…” option from the “Online” drop-down menu on the top toolbar.

ProFile connects to the Internet and determines if there are any available updates.

If updates are available, select your option to download and install.

Click the “OK” button; the download and installation of the update begins.

Automatically Update

Open ProFile

Select the “Environment…” option from the “Options” drop-down menu on the top toolbar.

Select the “System” tab.Select the "Enable automatic check for updates" in the “Automatic Check for Updates” section.

You can set options for the following:

• how often to check for updates (every 7 days is the default setting)
• which time of day to check for updates
• you would like to be notified before connecting to the Internet
• If you would like to be notified before downloading an update to your computer Click the “OK” button; the automatic update settings save.

An error message displays if a product code or license key is invalid or incorrectly added.

It may appear as:

or:

or:

If the message “invalid combination” or “License Error Occurred” displays after entering license information, confirm the following:

• all license and product code information was entered correctly
• the ProFile version being used is in the most recent. Update the ProFile version if it is not the most recent.

Related Article:  How to update ProFile

This can occur when your Internet connection "times out" or if there is interference on your Internet connection.

"Timing out" occurs when an Internet service provider (ISP) senses that you are no longer using your connection or when it thinks that the download has become “frozen” and is no longer working. In the case of large files such as the ProFile installation file, the download times can be longer than the "time out" configuration setting specified by the ISP.

Try the following to resolve the issue:

• configure your email program to check for email every five or ten minutes; during the download process the email program will contact the server regularly to let the server know the connection is active
• contact your ISP and explain the situation; they may be able to extend or eliminate the "time out" limit for your connection