A French copy of this Return Policy is available at https://profilefrancais.intuit.ca/politique-de-retour/
Cancellation/refund policy
If you are a new customer of Intuit Profile Tax Software (the “Software”) and not satisfied, you may request a refund within fourteen (14) days of your original payment date, subject to the conditions below. No other refund requests shall be honored.
Eligibility conditions. To qualify for a refund, all of the following must apply:
- You have not previously purchased, licensed, or received a refund for the Software in this tax year;
- The Software has not been used to prepare, calculate, transmit, or file any tax return, and no client has been entered beyond the point necessary to evaluate the Software; and
- You have not exceeded one (1) refund per customer, firm, or license account, in total.
How to request a refund. Contact the Intuit sales agent who sold you the Software. If you are unsure of who your agent is, contact Sales at 1-844-861-3600 or customer support centre at 1-800-452-9970.
Refund mechanics. Approved refunds will be issued to the original method of payment. Upon issuance of a refund, your license to use the Software is immediately terminated, and you must cease all use of the Software. Intuit is not responsible for any returns filed, or data lost, as a result of continued use following termination.
Policy scope. This policy applies to Intuit ProFile Tax Software only. It does not apply to Intuit Lacerte, Intuit ProConnect, or other Intuit products, which are governed by separate policies.
This policy was last updated 15th September 2026
